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Getting started
- How do I start an online session? (video)
- Patient Profiles - Overview area - what you can see and how to navigate data (video)
- How to find your Patient on the platform (Video)
- Clinical Measures - Viewing and completing measures in Patient Profile (Video)
- Platform Message Function - How does it work (Video)
- New mobile phone device
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Patient Platform
- Clinical Notes (Video)
- Patient Profiles - Overview area - what you can see and how to navigate data (video)
- How to find your Patient on the platform (Video)
- Clinical Measures - Viewing and completing measures in Patient Profile (Video)
- Platform Message Function - How does it work (Video)
- Where does my patient access their session summaries?
- See all 7 articles
Getting Started
- Salesforce Guide: HelloSelf Onboarding & Video Demo
- Therapy Services Demo/Q&A Session Recording (June 2026)
- 🤝 Understanding the Priory X HelloSelf Partnership (Please read this)
- How do I ensure I book the correct Venue ID in priory together so that it pulls correctly into HelloSelf?
- Admin Dashboard Quick Demo (Under 5mins)
- Admin Dashboard URL
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Login and Session Issues
- What should patients do if video/audio is not working?
- The patient is not receiving password reset emails
- What do I do if a patient says they haven't received the registration email?
- Admin Guide: Supporting Patient Access to the HelloSelf App
- How can patients contact HelloSelf if they’re having technical issues?